02 Feb 2018

Anritsu successfully deploys eoAnalytics in Vipnet

Anritsu, a global provider of Customer Experience Systems for IOT, mobile, fixed and converged networks, announces the successful deployment in Vipnet of its Advanced Customer Experience application eoAnalytics.

This technology partnership will enable Vipnet’s vision to ensure that new and appealing services provided to its customers are supported by the latest and most efficient operational performance and maintenance system. Vipnet chose Anritsu’s eoAnalytics portfolio, including eoMind and eoSight, to enable its vision and deliver a superior customer experience from the Vipnet NSOC and Service Quality Center. Instant detection of important quality parameters and mathematical processing of all parameters that affect them enables Vipnet experts to react immediately whether it is a proper dimensioning of the network or a reaction to any deviation from normal performance.

  • eoMind is a powerful real-time machine learning, Streaming Analytics tool, where cases are prioritized and presented to Vipnet CEM staff based on the impact on customer experience. By pre-analyzing the data in real-time eoMind presents the number of affected users together with the relevant root cause analysis and significantly improves network Mean Time to Repair (MTTR).

  • eoSight is a Multi-dimensional Big Data Analytics tool for Service Intelligence and Management that provides all the needed KPIs for service analysis. One key advantage of eoSight is the integration with Anritsu’s MasterClaw Performance Monitoring System, allowing the user to switch from a multi-dimensional analytical view to a diagnostic view, enabling quick resolution of complex network problems that previously took hours to analyze and identify the root cause.

"As a technology leader in Croatia, Vipnet is strongly oriented to the application of AI with the aim of improving and transforming the entire business. The introduction of machine learning tools in network and service domains enables quality improvement through reduced time for detection, isolation and problem resolution, a precise definition of impact on the end user, and the ability to recognize trends and preventive action planning. The application of Big Data Analyst tools in the user domain contributes to a better understanding of customer experience and needs but also enables us to offer the tailored made services and to keep the position of the leading operator according to customer satisfaction,” said Mr. Tomislav Makar Vipnet CTO.

Anritsu has had a long-term relationship with Vipnet, collaborating closely during the final development stages of the application, and contributing to the enhancement and usability of the eoMind and eoSight. “Anritsu is excited to provide the Vipnet operations team with the latest applications in the eoAnalytics Portfolio and is very happy to be able to expand our relationship and improve their Customer’s experience. We also welcome Vipnet to the family of operators who have seen the positive impact of real-time analytics on today’s complex service delivery networks and are collaborating with us to deliver their vision,” said Mr. Neil Tomlinson COO.

Most popular news in Telecoms & networks

R&S PACE 2 DPI software features Stratum protocol classification
Rohde & Schwarz Cybersecurity wins advanced traffic analytics contract
Gigaset and NFON launch new partnership
First documented cryptocurrency malware attack on a SCADA network
Nokia launches Managed Security Services for digital-era networks

All news in this channel | All news

Share this page

Want more like this? Register for our newsletter

Display Readability –resolution and viewing angle Mike Logan | AndersDX
Display Readability: resolution and viewing angle
Mike Logan, Display and Input Technology Manager at andersDX, specialists in the design, development and supply of embedded and LCD/OLED display solutions. He continues his blog series on display selection.
Online - Effective Spectrum Analyzer Measurements
Learn how to make spectrum analyzer measurements at RF and microwave frequencies

More training courses

Radio-Electronics.com is operated and owned by Adrio Communications Ltd and edited by Ian Poole. All information is © Adrio Communications Ltd and may not be copied except for individual personal use. This includes copying material in whatever form into website pages. While every effort is made to ensure the accuracy of the information on Radio-Electronics.com, no liability is accepted for any consequences of using it. This site uses cookies. By using this site, these terms including the use of cookies are accepted. More explanation can be found in our Privacy Policy